Self-service docs for SaaS.
50%+ fewer support tickets.
TruSpace is a real estate SaaS platform used by property managers with low technical confidence. I designed and built their Zendesk help center from zero, defining the information architecture, writing all articles, and structuring content around user tasks.
Result: 50%+ reduction in support tickets.
JobSwift is an AI-powered recruitment platform. I built their knowledge base with a focus on onboarding, helping non-technical recruiters get up to speed with AI-driven workflows through clear, action-oriented guides.
View Help Center ↗ Download Case Study ↓Review existing docs, learn your product, identify where users get stuck.
Design the information architecture: categories, navigation, content hierarchy.
Write articles, create visuals, and publish in your help center.
Track product changes and keep your knowledge base aligned with every release.
I come from an engineering background which taught me one thing well: complex things need to be made accessible. That's what I do with documentation.
I don't just write articles. I design the structure that makes those articles findable and useful.
Whether you need a help center built from scratch, an audit of existing docs, or ongoing documentation support — I'd like to hear about it.
